Important: Microsoft Edge Users

If you are trying to download a DOC or DOCX file using Microsoft Edge, you may be running into a "Couldn't Download - No Permissions" issue. In order to fix this, go to Edge "Settings", then select "Downloads" tab, then Toggle Off "Open Office files in the browser". If this setting is on, Office files will open automatically in Microsoft Edge instead of downloading to your device which is causing the issue between our security software and Edge.